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What's On Our Corporate Social Responsibility Page

CSR - Corporate Social Responsibility

At InTah, we are deeply committed to Corporate Social Responsibility (CSR) and strive to make a positive impact on society and the environment. 

As part of our CSR initiatives, we have taken significant steps to reduce our carbon footprint and embrace ethical and sustainable practices in our day-to-day work. 

Our CSR Practices:

InTah Events and Expeditions:

At InTah, our commitment to Corporate Social Responsibility extends to every event and expedition we run.

Sustainability is built into our planning from the ground up—ensuring minimal environmental impact while maximising positive contributions.

We prioritise paperless operations where possible, carefully manage energy use, and choose responsible travel methods. From sourcing ethically produced materials to selecting food that aligns with sustainable practices—including mindful meal planning that avoids contributing to overfishing—we make conscious decisions at every stage.

Additionally, we actively offset our carbon footprint through initiatives like tree planting, ensuring our experiences not only inspire but also protect the world around us.

Check out InTah’s ReNew.

Energy:

In 2021, our headquarters underwent a remarkable transformation, swapping all petrol vehicles in our fleet for Electric Vehicles (EV) and replacing our old oil heating system with an environmentally friendly Air Source Heat Pump (ASHP). These changes have significantly reduced our greenhouse gas emissions and reliance on fossil fuels. We believe that such actions not only contribute to a cleaner and healthier planet, but also inspire others to embrace sustainable alternatives.

All of our bulbs are LED, and the lights are all on timers, to ensure they are only on when we need them and we consciously follow intelligent energy usage, to minimise overheads and utilise greener energy supplies during off-peak periods – check out Octopus “Greener Days”

Online:

In 2023, we moved away from the traditional search engines, and now use Ecosia as our default, an eco-company that plants trees, on our behalf, just for conducting our everyday internet searches. To date we have completed almost 4000 searches, equating to 80 trees planted! Ecosia use 100% of their profits for climate action, with the majority going to tree planting projects worldwide, and have a ‘beyond neutral’ carbon footprint! Come and join us using our invite code and we both plant an extra tree, just for referring you  🌳

"Paperless where possible":

We pride ourselves on being a ‘paperless where possible’ company and only print where we absolutely have to, such as for postage, necessary letters or receiving letters from HMRC, or where we feel there is real benefit, such as certificates to award to individuals on completion of our courses. Where we do need to print, we use FSC approved items and consider reuse and recyclability. We also use ‘stapleless staplers’, making it easier to recycle paperwork when no longer needed. 

Through our exclusive use of reusable note-taking tools, specifically ReMarkable and provision of  Rocketbooks, instead of single-use paper, alongside the Pilot FriXion, erasable pens and highlighters, we have cut down on hundreds of thousands of pieces of single-use paper. We personally LOVE the Rocketbook ‘Wave’ model, for its paper-like-feel, and innovative way to make the ink disappear, so you can reuse it! 

Recycling:

We donate any cardboard boxes, or packaging materials, from items we have ordered or received, to local small businesses, who reuse them for their own packaging, which cuts down on their costs and need to purchase first-use cardboard. This includes being a hub for our employees and Tribe members to donate theirs too! 

There are, unfortunately, still plenty of items that aren’t recycled by local councils, that’s where Terracycle comes in. With hundreds of collection points around the country, pretty much anything can be turned into something new. We donate our Babybel, cheese and crisp packets to our local animal sanctuary, who can get them recycled through Terracycle to get funds to help their furry and not-so furry creatures, it’s a win-win! We also have our own Terracycle boxes for items that the charity doesn’t collect, such as plastic and foil from contact lense packaging and medication blister packs, that we can send off separately to be recycled, and encourage our Tribe to bring them to our events to be recycled 

Smaller Steps:

We firmly believe that every small step towards sustainability counts, and we are dedicated to making a meaningful difference through our sustainability efforts. Here are some of the smaller, everyday, changes we’ve made, that you could make too: 

  • All of our washrooms have Neal’s Yard soaps and hand lotions, a company that has been organic, and sustainably minded, with their famous ‘blue bottle’ products, since its inception in 1981.
  • We exclusively use reusable Phox water filters instead of the traditional ones, which are much harder to recycle.
  • Utilise Smol products for our washing, dishwashing, cleaning products and washing up liquid at InTah HQ, reducing the footprint on moving liquids unnecessarily, and compostable sponges, all come in recyclable or compostable packaging. 
  • Use reusable beeswax wraps instead of cling film in our kitchen, and reusable straws instead of single-use plastic. 
  • Our compost heap for all of the uncooked food waste, which then gets donated to local community gardens.
  • Supply each of our employees, and our VIP Tribe members with our InTah reusable water bottles and ensure that all of our events encourage, supply and enable refilling rather than single-use. 
  • Where it makes sense to do so, we utilise refurbished devices that reduce overheads and items that might otherwise have gone to landfill. We also use Pelacase phone covers, which are durable enough to protect our devices, but also home compostable once they have lived out their sensible lifetime. 

Photo credit – https://www.thegivingmachine.co.uk/corporate-social-responsibility-simple-guide/

And we help the planet too

With Social Responsibility and Sustainability at the heart of every InTah experience, our activities, products and services continue to promote and encourage the UN’s Sustainable Development Goals.

By engaging and participating in InTah activities, Tribe members will not only have the opportunity to support worthwhile causes around the globe but discover opportunities to develop and consolidate their new-found skills, whilst also supporting community projects and paying-it-forward.

With each InTah experience delivering a different focus, there is no end to the support we can deliver to charities in a variety of sectors, both in the UK and Internationally.

InTah: Committed to Making a Positive Impact

At InTah, we believe in the power of Corporate Social Responsibility (CSR) to drive positive change. We are dedicated to making a difference in the communities we serve and being a responsible corporate citizen. Through our CSR initiatives, we aim to address social and environmental challenges, promote sustainability, and create a better future for all.

  1. Our part in sustainability:

We consider our focus is to integrate social and environmental considerations into our business operations and foster a culture of responsible practices. We strive to make a meaningful impact on society by aligning our actions with our core values and purpose.

  1. Ethical Business Practices:

We are committed to conducting our business with the highest standards of ethics, support and transparency. We embrace fair and honest dealings with our stakeholders, including customers, employees, partners, and suppliers. Upholding ethical practices is at the core of everything we do.

  1. Environmental Stewardship:

Recognising the importance of environmental sustainability, we are dedicated to minimising our ecological footprint. We continuously strive to reduce waste, conserve resources, and adopt eco-friendly practices throughout our operations. Through responsible management of resources, we aim to protect the environment for present and future generations.

  1. Community Engagement:

We believe in giving back to the communities we operate in. Through our community engagement programs, we actively support initiatives that address social issues, promote education, healthcare, and social inclusion. We encourage our employees to volunteer their time and expertise to make a positive difference in the lives of others.

  1. Diversity and Inclusion:

We value diversity and strive to create an inclusive space, where everyone feels respected, valued, and empowered. We embrace the unique perspectives and contributions of individuals from all backgrounds, fostering a culture of inclusion that enhances creativity, innovation, and collaboration.

  1. Supply Chain Responsibility:

We recognize the importance of responsible supply chain management. We are selective with our choice of suppliers, and work closely with them to ensure ethical practices, fair labour conditions, and responsible sourcing. By promoting responsible supply chain principles, we aim to contribute to the well-being of workers and communities throughout our value chain.

  1. Continuous Improvement:

This is an area that we feel passionately about, and are committed to ongoing evaluation, improvement, and accountability in all of our efforts. We regularly review our initiatives, set targets, and measure our progress to ensure we are making a tangible impact. We welcome feedback from stakeholders and actively seek opportunities to learn and grow.

Conclusion:

At InTah, social responsibility is not just a buzzword; it is deeply embedded in our values and operations. We are dedicated to leveraging our resources, expertise, and influence to create positive change and contribute to a sustainable and inclusive future. Join us on this journey as we strive to make a difference, one step at a time.

Together, let’s build a better world.

Complaints Procedure for InTah Ltd

InTah Ltd is committed to providing exceptional service to our customers. We value your feedback and take any complaints or concerns seriously. This Complaints Procedure outlines the steps to be followed when raising a complaint and explains how we will address and resolve the issue promptly and fairly.

Lodging a Complaint:

  1. Complaints can be lodged through various channels, including in person, by email to admin@intah.co.uk, or through our website.
  2. Complaints should include your name and contact details, detailed information about the nature of the issue, relevant dates, names of individuals involved, and any supporting documentation, if applicable.

Complaint Handling Process:

  1. Upon receipt of a complaint, we will acknowledge it within 48 hours to confirm that we have received the complaint.
  2. The complaint will be assigned to a dedicated staff member who will act as the primary point of contact throughout the resolution process.
  3. Our team will conduct a thorough investigation into the complaint, gathering all relevant information and speaking with involved parties, if necessary.

Resolution and Communication:

  1. We strive to resolve complaints as quickly as possible and will provide a response within 5 business days, upon completion of the investigation.
  2. Our response will include an explanation of our findings, any actions taken to address the complaint, and proposed solutions or remedies, if applicable.
  3. We will communicate with the complainant in a clear and professional manner, ensuring all relevant details and outcomes are provided.

Escalation:

  1. If the complainant is not satisfied with the initial response, they may request an escalation of their complaint.
  2. Escalated complaints will be reviewed by a designated senior staff member or an appropriate manager, who will conduct an independent review of the case.
  3. The outcome of the escalated complaint review will be communicated to the complainant within 15 business days.

Confidentiality and Privacy:

  1. We will treat all complaints and associated personal information with strict confidentiality and handle them in accordance with applicable privacy laws and regulations.
  2. Personal information collected during the complaint handling process will be used solely for the purpose of investigating and resolving the complaint.

Continuous Improvement:

  1. We view complaints as an opportunity to identify areas for improvement in our products, services, and processes.
  2. Feedback received through the complaint handling process will be analysed and used to make necessary enhancements to prevent similar issues from recurring.

External Resolution Options:

  1. If the complainant remains dissatisfied with the outcome of our internal complaint handling process, they may have the option to escalate the matter to an external regulatory authority or seek legal advice.

We are committed to resolving complaints in a fair, transparent, and efficient manner. Our Complaints Procedure ensures that all complaints are taken seriously, thoroughly investigated, and addressed promptly. By actively listening to our customers’ concerns and continuously improving our products and services, we strive to maintain a high level of customer satisfaction and uphold our commitment to excellence.